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Standard Bank Complaint



SUPPLIER Standard Bank INDUSTRY Banking
BRANCH/AREA braamfontein COUNTRY South Africa
TIME / DATE 22:00 Thu 11 Mar PERSON RESPONSIBLE
CUSTOMER leb05 View all reports by user
0
5
PROBLEM Feedback / Response
HEADLINE why not fulfill your promise
THE INCIDENT
Thu 11 Mar

i asked mr abrams 2 weeks ago about why my interest rate had increased on my overdraft and he said he will phone me back but he never did.my account has been has been well maintained.i would like like to know as well how is the eap limit determined?
SUPPLIER RESPONSE
Time: 13:34:38
Fri 12 Mar 10

UPDATED RESPONSE
Time: 10:17:28
Wed 17 Mar 10

Hello leb05,

Thank you for allowing us the opportunity to look into your matter.

As per discussion with the Braamfontein manager today 17 March 2010, I trust that you are comfortable with the information provided to yourself regarding the interest on your account.

Thank you for your understanding and support.

Kind regards
Zeenath Hassen
Complaint Resolution Centre
0860 101 101

CUSTOMER'S FEEDBACK
Time: 09:21
Tue 16 Mar 10
Indifferent: they said they will come back to me after 4 working days.so still waiting.

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